Environs – Canary Wharf

Location

The station is an integral part of a large shopping and office complex, details of which lie beyond the scope of this survey.

We noted Upper Bank Street (north/south), Montgomery Street (north/south) and Montgomery Square outside the station. We understand that Upper Bank Street leads north from Bank Street (east/west) and that Heron Quay (east/west) is south of the station.

Entrances and Exits

We identify four entrances/exits to this station:

• the West Exit, towards Jubilee Plaza
• the South Exit, towards Jubilee Place and Heron Quays DLR Station
• the North Exit, towards Canada Square, Cabot Place and Canary Wharf DLR Station
• the East Exit, towards Canada Square, Montgomery Square, Montgomery Street and Upper Bank Street

The West Exit

We understand this is the main entrance/exit to the station. You can reach the Ticket Hall via escalators or lift from Jubilee Plaza, details of which lie beyond the scope of this survey.

Via Escalator

The right-hand escalator is normally the one you need, go down (east) to the Ticket Hall, the gate line is in front of you and the ticket sales area is to your right.

Via the Lift

At Street Level 0, the call button is to your right of the door. Go down to Ticket Hall Level -2 (there’s no Level -1 at this entrance), leave via the other door and continue to the end of the short passage. The gate line is in front of you, but the right-hand gates are normally the ones you need, these are adjacent to the ticket sales windows which are on the right-hand side of the Ticket Hall.

The South Exit

This leads from Jubilee Place, details of which lie beyond the scope of this survey. A recess leads north from the north side at Level -1. As you follow the left-hand (west) side, going north, you pass a retail outlet, the lift, followed by the passage to toilets then the escalators.

Via the Escalators

The left-hand escalator is normally the one you need, go down to Level -2 then turn right. Bear left (northwest) for the door, you go through one set of doors going north then continue through another set into the Ticket Hall, turn right towards the gate line, the ticket sales windows are to your right, before the gates.

Via the Lift

The call button is to your right of the door, go down to Jubilee Line Station Level and leave via the other door. Turn right, go through the door then continue, bearing left (northwest) to the door towards the Ticket Hall. You go through one set of doors then continue (north) through another set of doors into the Ticket Hall and turn right. The gate line is in front of you and the ticket sales windows are on your right before the gates.

The North Exit

From the main passage in the East Mall, you take the west of two passages leading south towards the Underground Station. Continue (south) up the slope then go through the doors. The escalators are to your right (west) followed by the lift.

Via the Escalators

There are three escalators, the left-hand escalator is normally the one you need, go down to Ticket Hall Level -2, turn left (south) and go through the doors into the Ticket Hall. The ticket sales windows are on the oppostie (south) side, whilst the gate line is to your left.

Via the Lift

The call button is to your right of the door, go down to Ticket Hall Level -2 and leave via the other door. Turn left and go through the doors into the Ticket Hall. The ticket sales windows are on the opposite (south) side and the gate line is to your left.

The East Exit

Note that this exit is sometimes closed at weekends. This is the most complex entrance/exit within this station, providing access from Montgomery Square, Montgomery Street and Upper Bank Street at Level 0 and the shopping mall at Level -1.

From Montgomery Square

Lift B is on the west side of the square, the call button is to your right of the door. Go down to the Ticket Hall Level -2, leave via the other door then turn left. There are ticket sales windows on the opposite (south) side of this space and there’s a gate line to each side.

From Montgomery Street

The steps and escalator (up only) are off the west side of the street. The steps are to your right (north) of the escalator. You go down 11, 11, 13 then 13 steps, separated by wide landings, going west, to Level -1, there’s tactile paving at the top and bottom of these steps. Continue (west) along the passage then take the turning right at the end then right again (east) for the escalators. The right-hand escalator is normally the one you need. Go down to the Ticket Hall level -2 and turn right (south) There are ticket sales windows in front of you and there’s a gate line to each side.

From Upper Bank Street

The steps and escalators lead from the west side of this street. The steps are to your right (north) of the escalators. You can go down 11, 11, 13 then 13 steps, separated by wide landings, or the left-hand escalator, going west, to Level -1, there’s tactile paving at the top and bottom of the steps. Turn right (north) continue to the wall then turn right again (east) and continue to the escalators in front of you. The right-hand escalator is normally the one you need, go down to the Ticket Hall Level -2 and turn right (south) There are ticket sales windows in front of you and a gate line to each side.

From the Shopping Mall

Take the east of the two passages leading south towards the Underground Station and continue up the slope, through the doors. The lift is to your right (west), turn left (east) then take the turning right and right again (west) for the escalators.

Via the Escalator

The left-hand escalator is normally the one you need, go down to Ticket Hall Level -2 then turn left (south). There are ticket sales windows on the opposite (south) side of this space and a gate line to each side.

Via the Lift

The call buttons (Up and Down, but unmarked) are to your right of the door. Go down to Ticket Hall Level -2, leave via the other door then turn left (south). There are ticket sales windows on the oppostie (south) side of this space and there’s a gate line to each side.

Local Road Crossings

We found no pedestrian crossings within the scope of this survey. Note that our route from Heron Quays DLR Station crosses under Heron Quay, which runs along the south side of this complex.

Local Buses

We found no bus stops within the scope of this survey. We understand that buses run along the South and North colonnades past Canary Wharf DLR Station, but we found no bus stops there either.

Local Features

The Shopping Malls

This station is part of a large shopping and office complex. There are shopping areas to the north and south of the station at Level -2, again to either side at Level -1 and some above the station at Level 0.

So as to annotate our routes to/from Canary Wharf DLR Station, we’ve called the two spaces north of the station at Level -1 the East Mall (which we believe incorporates Canada Square and Cabot Place), lying east of the DLR Station. The area lying west of the DLR Station has been identified as the West Mall. We’ll correct these names should it become necessary.

Local Taxis

We understand there’s a taxi rank on the South Colonnade, about three minutes walk west of the DLR Station.

From Heron Quays DLR Station

This is the simpler station and is probably slightly nearer than Canary Wharf DLR Station. There are only two platforms from which you can get trains towards Bank or Lewisham.

From Canary Wharf DLR Station, you can also get trains towards Stratford, so we include directions from both stations here.

See The Environs Page of our guide to Heron Quays Station for details of the route from here.

Via the Lifts

The building containing the lift and escalators to the shopping mall is to your left from the foot of the north steps or to your right as you approach Heron Quay from the south steps, lift or exit escalators.

Move to the far (north) side of the building from Heron Quay and follow the building on your left till the wall retreats to the lift. Turn left (180 degrees), the call button is to your right of the door, go down to Mall Level and leave via the same door.

Continue (east) along the passage, through two sets of glass doors, the walkway veers right then left again before you reach the turning left twoards the lift and escalators to the Underground Station.

Turn left (north) past a retail unit on your left, the lift is beyond this. The call button is to your right of the door.

Go down to Jubilee Line Station Level, leave via the other door then turn right (north) and go through the door in front of you. Continue, bearing left (northwest), to the door beyond the retail unit on your left. You go through the door, going north, along a short passage then through another door into the Ticket Hall and turn right (east). The gate line is in front of you and the ticket sales windows are on your right before the gates.

Via the Escalators

The building containing the lift and escalators to the shopping mall is to your left from the foot of the north steps or to your right as you approach Heron Quay from the south steps, lift or exit escalators.

The left-hand escalator is normally the one you need, go down to Mall Level then continue (east) through two sets of glass doors. The walkway veers right then left again, before you reach the turning left.

Turn left (north), continue to the wall then turn left towards the escalators. The left-hand escalator is normally the one you need, go down to Jubilee Line Station Level then turn right and continue, bearing left (northwest) towards the doors to the Underground Station. You go through a set of doors, follow the short passage (north) then through another set of doors into the Ticket Hall and turn right (east). The gate line is in front of you and the ticket sales windows are to your right before the gates.

From Canary Wharf DLR Station

See the Environs Page of our guide to Canary Wharf DLR Station for details of routes between the platforms, Ticket Hall and shopping malls at Level -1. See this page also for the route from here to Canary Wharf DLR Station.

These directions start from the lifts or the foot of the escalators at Level -1 in the East Mall.

Via the Lifts

From the lift from platform 1, go into the East Mall, continue to the wall on the opposite (south) side of this space then turn left.

From the lift from platform 6, go into the East Mall and turn right.

Follow the walkway (east) down the slope then take the first turning right (south) towards the Underground Station. You go up the slope then through doors at the end. Continue to the wall in front of you then turn right (west) and continue to the lift, in front of you.

The call button is to your right of the door, go down to Ticket Hall Level -2 and leave via the other door. Turn left, then go through the door into the Ticket Hall. The ticket sales windows are on the opposite (south) side and the gate line is to your left.

Via the Escalators

Turn left (180 degrees, east) from the foot of the escalators then follow the walkway (east) up the slope. Take the first turning right (south) then continue up the slope and go through the doors in front of you. Turn right (west) for the escalators, the left-hand escalator is normally the one you need, go down to Ticket Hall Level -2.

Turn left (south), then go through the doors into the Ticket Hall. The ticket sales windows are on the opposite (south) side and the gate line is to your left.

Note that, alternatively, from either lift or escalators, you could take the second turning right and go down into the East Exit.

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CANARY WHARF STATION